FAQs

Question:

Will using compatible cartridges void my warranty?

Answer:

All of the Major manufacturers sell printers at a low cost and make no profit. The profits come from selling the orginal cartridges/toners. It used to be once you bought your new printer you had no choice but to buy the manufacturers original cartridges after yours ran out.

By using compatibles you are cutting into their profit. They will threaten to void your warranty if you use compatible cartridges,  They are trying to protect their own interests. This is strictly illegal. They are not allowed to void your WARRANTY simply for a compatible cartridge or toner.  They work and will save you the customer money.

Question:

How long will it take for delivery?

Answer :

Delivery can either by 1st class or next day delivery depending on what you select.

Question:

How do I change a cartridge/toner?

Answer:

There is a link on the front page to our Youtube page which will have video’s on how to change cartridges/toners.

Question:

How do I Reset a Canon ink cartridge in my printer?

Answer:

With some canon printers which take the PG540-CL-541 or PG-510-CL-511 need to be reset into the printer. If you need this information please send me an email.

Question:

What do i do if the chip is not being reconsised

Answer:

If the chip on the cartridge is not being reconsised this could be one of two things:

  • Bad chip cartridge needs to be replaced
  • Dirty Chip, where ever the bronze chip is on the cartidge all you need to to is wipe your thumb across it, It could be a bit of dirt or dust on the contact.

Question:

How do I get a refund?

Answer:

 

Question:

How do I go about getting a exchange?

Answer:

If you have a faulty toner/cartridge, first send me an email with your name, address, number and issue with product and we will get back to you.

 

Question:

How long do I have to return a unopened cartridge/s?

Answer:

30 day returns on unopened items

Provided that the product/s are unopened,  you can send anything back to us for a full refund or exchange for up to 30 days after making your purchase.